The problem
After-hours + overflow is where revenue leaks.
The phone rings.
Your team is busy.
It hits voicemail.
That customer calls the next HVAC company.
What breaks in real life:
- Calls go unanswered during peak load
- After-hours emergencies hit voicemail
- No accountability on callbacks
- “We texted the tech” ≠ someone is responding
What we install
This isn’t “a bot.”
It’s a managed call-to-booking system that produces outcomes:
- Booked job (by your rules)
- Confirmed callback window (accountable follow-up)
- Safe emergency escalation (no hero mode)
- Clean call notes + recordings for visibility
Designed for reliability
No guessing. Ever.
When the system can’t trust itself, it transfers. When humans don’t confirm, it escalates.
Reliability rules
- Low confidence / distressed caller / mismatch → transfer to a human/backup
- Emergencies → confirmation-based escalation
- If nobody confirms → backup line failover + urgent alert
Proof
See the system in action.
Artifacts + examples you can audit.
Sample Call Log
Every routed call. Tagged. Outcome recorded.
Booked / callback confirmed / escalated / transferred
Monthly ROI Scorecard
Monthly scoreboard with clear definitions.
Booking = appointment created OR job/ticket created OR confirmed callback window.
Demo Calls
Hear it work end-to-end.
Booking flow, emergency escalation, fail-safe transfers.
Book a 15-min Demo
We’ll show the exact flow + your pilot plan.
How it works
Simple, operational, measured.
1) Route after-hours + overflow
(Dedicated pilot line. Keep your current workflow + main number.)
2) Answer + qualify
Job / urgency / ZIP / contact / address
3) Book or confirm callback
Books by rules, or locks a confirmed callback window
4) Emergency escalation
Confirmations + backups (fail-safe)
5) Visibility + optimization
Logs + recordings + monthly ROI scorecard (plus tuning).
Emergency handling
Dispatch v1 is fail-safe.
Emergencies are where “smart” systems get risky—so ours uses confirmations and escalation.
Rule: No confirmation = escalate, not hope.
We’ll walk through your emergency routing + escalation plan.
-
1
Notify Tech #1 → must confirm
Summary + confirm keyword/link
-
2
No confirm → Tech #2
Escalate automatically
-
3
No confirm → Manager/office
Owner visibility + accountability
-
4
Still no confirm → backup line failover + urgent alert
No hero mode. Reliability by design.
The offer
Start with a Bridge Pilot.
After-hours + overflow on a separate line. Prove it works. Then expand.
Included (v1)
- Answer + qualify + route calls
- Book by rules or confirmed callback windows
- Emergency escalation ladder
- Call log + recordings/transcripts
- Monthly ROI scorecard + optimization cadence
Not included (v1)
- No payment collection
- No outbound marketing inside call flow
- No deep CRM/FSM integrations in v1 (Phase 2+ after ROI is proven)
Ops cadence
Non-critical updates ship weekly; critical issues are urgent fixes.
What we need to launch
Pricing
Pilot only.
Bridge Pilot
$795/mo
Includes 200 minutes (routed calls handled; spam excluded).
SETUP
$500
Credited if you upgrade within 30 days.
OVERAGE
$0.35 / minute
Beyond included minutes.
We’ll confirm fit and map your pilot setup.
Not a fit if…
- You want to replace your whole office team
- You refuse fail-safe transfers to a human/backup
- You need payments/outbound marketing inside v1
FAQ
Quick answers.
Will this replace my CSRs?
No. It covers after-hours + overflow so you stop losing jobs when humans miss calls.
Do we have to change our main number?
No. Separate pilot line first. Expand only after results.
Does it actually book?
Yes—by your rules. If not, it locks a confirmed callback window and logs it.
How do you handle emergencies?
Confirmation-based escalation ladder + backup failover. No guessing.
Do you integrate with our CRM/FSM?
Deep integrations are Phase 2+. v1 runs without heavy integration to prove ROI first.
Are calls recorded? What about texting?
Recording uses disclosure where required. Texting is transactional only with opt-out handling.
How fast can we launch?
Once we have routing rules + on-call contacts, pilots can go live quickly.
Stop losing jobs to voicemail.
Start with a safe pilot that’s measured and accountable.
Separate pilot line. No main number change.